I build, manage, and optimise the technology backbone of businesses — from enterprise networking and server infrastructure to intelligent customer service automation and AI-powered voice agents.
From physical network infrastructure to AI-powered automation — I handle the full spectrum of modern business technology.
Enterprise-grade networking with Ubiquiti UDM Pro, VLAN segmentation, firewall rules, and proactive monitoring.
Proxmox hypervisor management, Docker containers with Portainer, and NGINX Proxy Manager for SSL automation.
Deep expertise across Zoho One — CRM workflows, Zoho Desk ticketing, automation, and WhatsApp Business integration.
Built and deployed Twilio-based voice contact centres from scratch — IVR flows, agent routing, and real-time analytics.
Developing intelligent AI voice agents that query live database data to support end users — cutting support costs dramatically.
N8N-powered automation connecting your business tools — eliminating repetitive tasks and reducing human error.
Designed and deployed a full-featured cloud contact centre from scratch — IVR, intelligent routing, agent dashboards, and real-time analytics.
Built, hosted, and executed an SEO strategy for Datman's website — achieving significant organic ranking improvements and increased qualified traffic.
Architected a comprehensive knowledge base for both end users and internal teams — reducing support ticket volume and onboarding time significantly.
Whether it's building customer service operations, automating workflows, or designing network infrastructure — let's talk.
[email protected]I'm Josiah John — IT Lead, network architect, automation enthusiast. When technology works perfectly, nobody notices. That's the goal.
With over 10 years in IT, I've developed a passion for making technology work seamlessly — from physical network cables to AI-powered voice bots handling customer queries.
Currently serving as IT Lead at Datman, where I oversee everything from networking infrastructure to developing internal applications that give the team deep operational insights.
I believe in automation-first thinking — if a human is doing something repetitive, there's a better way. I've helped businesses reduce operational costs by implementing smart, always-on systems.
Beyond the tech, I believe in documentation and knowledge transfer. I've built extensive knowledge bases that measurably reduced support ticket volumes and improved team onboarding.
Playing and performing on piano — music is the creative counterpart to my technical work.
Mixing live audio on a console — every show is a real-time problem to solve.
Recording and producing audio in Logic Pro and Studio One — crafting sounds from scratch.
Intermediate video editing in DaVinci Resolve and Final Cut Pro for content and projects.
Available for consulting, implementation, and advisory. Reach out to discuss how I can help.
10+ years of real-world experience translated into services that reduce operational costs, increase efficiency, and give you tech infrastructure that scales with your business.
Enterprise-grade networking built for reliability, security, and performance. From initial design to ongoing management.
Local server deployment, management, and optimisation. Reduce hardware costs, increase reliability.
Transform your customer operations with Zoho One. Full lifecycle design, implementation, and automation.
Build a professional cloud contact centre from scratch — from IVR design to analytics dashboards.
Next-gen customer support powered by AI — voice agents that understand context and query your live data.
Eliminate repetitive tasks with N8N automation flows. Connect your tools and let the system work for you.
We talk about your current setup, challenges, and goals. Honest assessment — no sales pitch.
I audit your existing systems and create a clear, actionable plan with timeline and cost estimates.
Implementation with minimal disruption. I handle the technical heavy lifting so you stay focused.
Full documentation and training so your team can own the system. Knowledge transfer is non-negotiable.
Every project starts with a conversation. Tell me about your challenge and let's figure out the best approach together.
A decade of hands-on experience across the full spectrum of business IT — from layer 2 networking to AI-powered voice automation.
Have a project in mind or want to explore how I can help? Reach out — every great project starts with a conversation.
Fill in the details below and I'll be in touch within 24 hours.
Typically within 1–2 weeks of initial agreement, depending on project complexity and my current workload.
Primarily remote for most IT work, but I can arrange on-site visits for network installations and initial setups when needed.
Yes — I offer ongoing support and maintenance packages to ensure the systems I build continue to perform optimally.
My experience spans various industries, with particular depth in customer service operations and financial technology.